Where to start. 05 MKIV Jetta GLI went in 'cause I hydrolocked the engine. Sad day. Goose and his techs took the car in right away. Next thing I know.. One week later, new engine installed. I think it took longer for my insurance to hurry up with paperwork. Ok. Thought everything was finished until the engine supplier, supplied a faulty engine.. Rental car expired, Goose gave me the keys to a MKV GTI. Wow!To my amazement, Goose yet again said do not worry.. Figured out all that was needed to be done, and I am now driving my Jetta again, with a new engine. Talk about customer service. He does understand that his livelihood is dependent on his customers, 'cause he sure did show true professionalism and customer service. I couldn't be happier now. Thanks for the Holiday card as well!