stopped into this shop as advice from a friend, was having trouble with my Mini Cooper making a noise, spoke with Karen , she was super sweet, and very professional I explained my problems and concerns, she said she would have one of the trained techs take a look and give me a call as soon as she got a diagnosis, she called me in the am and explained the problems with my car and gave me a detailed estimate for the repairs, I gave her the approval and she said she will call me as soon as my car was finished. later that afternoon she called as promised and told me my Cooper was finished. found a new service center for my Cooper, the staff was friendly, professional, and polite, I even spoke with tech. that repaired my car. love this place. Thank you for the great service, ill see you for future repairs.